Need to make a free return?

You’ve ordered from us, but you’re not 100% satisfied with the product or you’ve received a damaged item? No problem.


We make returns easy

Let us know which item(s) you would like to send back by contacting us here and we'll let you know how.


Our return policy

You can return unwanted items within 30 days. As soon as we receive your return, we will send you an email confirming that we have received it. After reviewing the return, we will issue a refund based on the payment method you selected. The processing and refund can take up to 7 days. See our cancellation policy for more information.


Items that cannot be returned

Please make sure that all returned items are in their original condition and are sent back to us in their original packaging, including the label. Of course, it’s okay to try on an item as you would in a store, but please don’t wear items you are returning.


Additional questions?

E-mail us: hello@thegentleshrimp.com